Email Marketing Account Manager

About the job:

Remote | High-Growth eCommerce Agency | Full-Time

At Mates Incorporated, we don’t just “send emails.” We build high-performance creatives for some of the most ambitious 7 to 10-figure brands in the world. We are a production-first agency where world-class design meets data-backed strategy.

We’re looking for a sharp, strategic Email Marketing Account Manager to join our fast-growing global team. This isn’t a “sit back and coordinate” role – this is for a high-level operator who wants to own the strategy, the creative direction, and the results for a portfolio of elite brands.

🚀 The Mission

You will be the Strategic Quarterback for some of our prestige brands. You are the bridge between the client’s goals and our production powerhouse. You’ll be responsible for the entire lifecycle: from high-level strategy and copywriting to briefing designers and performing the final, obsessive QA before deployment.

🧩 What You’ll Own

  • The Strategy: Develop and execute sophisticated email/SMS roadmaps (campaigns, flows, and pop-ups) that move the needle on retention and revenue.

  • The Narrative: Write high-converting, brand-aligned copy that sounds like the client—only better.

  • The Production Loop: Brief our design team, oversee tech implementation in Klaviyo, and ensure every asset is elite.

  • The Relationship: Lead weekly client calls and reporting. You aren’t just an “order taker”—you are their trusted retention partner.

  • The Pod: Manage your internal “pod” (designers/builders), delegating with clarity and holding everyone to the Mates standard.

  • The Details: Personally QA every single link, segment, and pixel. Mistakes aren’t in our vocabulary.

💪 Who You Are

  • A Klaviyo Power-User: You know flows, segments, and A/B testing like the back of your hand.

  • An “Extreme Ownership” Mindset: If a campaign misses or a link is broken, you take it personally. You find solutions, not excuses.

  • A Master Communicator: Your written and verbal English is flawless. You can explain complex strategy to a CEO with confidence.

  • Strategically Proactive: You don’t wait for the client to ask “what’s next?” You’re already three steps ahead with a fresh testing idea.

  • High-Output & Organized: You thrive in a fast-paced agency environment and can juggle multiple high-stakes accounts without breaking a sweat.

🎁 Why Join Mates Incorporated?

  • Elite Client Base: Work with the brands people actually talk about.

  • 100% Remote: Work from anywhere with a team that values output over “clock-in” times.

  • Growth Trajectory: We are doubling down on email. You’ll have the chance to move into senior leadership as we scale.

  • Constant Training: You’ll be learning from some of the best email minds in the industry.

  • Culture of Excellence: No corporate red tape. Just high-performing “mates” getting things done.

Requirements:

  • Proven experience in Email Marketing Strategy specifically for DTC/Ecommerce.

  • Deep technical proficiency in Klaviyo.

  • Available Full-Time, ideally working within GMT hours (9am–5pm) to sync with our global production team.

  • A portfolio or track record of writing copy that converts.

  • The ability to lead a team and “manage up” to ensure projects stay on track.

Qualifications:

We aren’t looking for “virtual assistants” or project coordinators but we believe experience matters more than degrees. We need a seasoned operator who understands the intersection of data, design, and direct-response psychology.

  • eCommerce Mastery: You have 2–4+ years of experience managing email and SMS strategy specifically for DTC brands. You understand the nuances of the post-purchase journey, churn reduction, and LTV.

  • Klaviyo Expert Status: You are dangerous inside Klaviyo. You know how to build complex multi-step flows, execute surgical segmentation, run meaningful A/B tests, and maintain a pristine deliverability score.

  • Conversion-First Copywriting: You can write high-converting, punchy copy that bypasses the “marketing filter” and speaks human-to-human. You understand how to bridge the gap between a brand’s voice and a customer’s pain points.

  • Visual Standards: While you aren’t a designer, you have a “good eye.” You can look at a layout and know immediately if the hierarchy, CTA placement, or mobile responsiveness is off.

  • Agency Veteran: You are comfortable in a fast-paced environment. You know how to manage 4–6 accounts simultaneously without letting a single deadline or detail slip through the cracks.

  • Impeccable Communication: You possess native-level English fluency (written and verbal). You can lead a Zoom call with a CEO and explain performance data in a way that is clear, confident, and actionable.

  • The “Double-Check” DNA: You are the person who checks the link, the UTM, and the subject line three times before hitting send. You take pride in “error-free” being your baseline.

  • Timezone Alignment: You are available to work full-time, sync with our team during GMT hours (9am–5pm), and have a stable, high-speed remote setup.