We're Hiring

JOB DESCRIPTION

Remote | High-Growth eCommerce Agency | Full-Time

At Mates Incorporated, we don’t just “send emails.” We build high-performance creatives for some of the most ambitious 7 to 10-figure brands in the world. We are a production-first agency where world-class design meets data-backed strategy.

We’re looking for a sharp, strategic Email Marketing Account Manager to join our fast-growing global team. This isn’t a “sit back and coordinate” role – this is for a high-level operator who wants to own the strategy, the creative direction, and the results for a portfolio of elite brands.

🚀 The Mission

You will be the Strategic Quarterback for some of our prestige brands. You are the bridge between the client’s goals and our production powerhouse. You’ll be responsible for the entire lifecycle: from high-level strategy and copywriting to briefing designers and performing the final, obsessive QA before deployment.

🧩 What You’ll Own

• The Strategy: Develop and execute sophisticated email/SMS roadmaps (campaigns, flows, and pop-ups) that move the needle on retention and revenue.

• The Narrative: Write high-converting, brand-aligned copy that sounds like the client—only better.

• The Production Loop: Brief our design team, oversee tech implementation in Klaviyo, and ensure every asset is elite.

• The Relationship: Lead weekly client calls and reporting. You aren’t just an “order taker”—you are their trusted retention partner.

• The Pod: Manage your internal “pod” (designers/builders), delegating with clarity and holding everyone to the Mates standard.

• The Details: Personally QA every single link, segment, and pixel. Mistakes aren’t in our vocabulary.

💪 Who You Are

• A Klaviyo Power-User: You know flows, segments, and A/B testing like the back of your hand.

• An “Extreme Ownership” Mindset: If a campaign misses or a link is broken, you take it personally. You find solutions, not excuses.

• A Master Communicator: Your written and verbal English is flawless. You can explain complex strategy to a CEO with confidence.

• Strategically Proactive: You don’t wait for the client to ask “what’s next?” You’re already three steps ahead with a fresh testing idea.

• High-Output & Organized: You thrive in a fast-paced agency environment and can juggle multiple high-stakes accounts without breaking a sweat.

🎁 Why Join Mates Incorporated?

• Elite Client Base: Work with the brands people actually talk about.

• 100% Remote: Work from anywhere with a team that values output over “clock-in” times.

• Growth Trajectory: We are doubling down on email. You’ll have the chance to move into senior leadership as we scale.

• Constant Training: You’ll be learning from some of the best email minds in the industry.

• Culture of Excellence: No corporate red tape. Just high-performing “mates” getting things done.

JOB REQUIREMENTS

• Proven experience in Email Marketing Strategy specifically for DTC/Ecommerce.

• Deep technical proficiency in Klaviyo.

• Available Full-Time, ideally working within GMT hours (9am–5pm) to sync with our global production team.

• A portfolio or track record of writing copy that converts.

• The ability to lead a team and “manage up” to ensure projects stay on track.

REQUIRED QUALIFICATIONS

We aren’t looking for “virtual assistants” or project coordinators but we believe experience matters more than degrees. We need a seasoned operator who understands the intersection of data, design, and direct-response psychology.

• eCommerce Mastery: You have 2–4+ years of experience managing email and SMS strategy specifically for DTC brands. You understand the nuances of the post-purchase journey, churn reduction, and LTV.

• Klaviyo Expert Status: You are dangerous inside Klaviyo. You know how to build complex multi-step flows, execute surgical segmentation, run meaningful A/B tests, and maintain a pristine deliverability score.

• Conversion-First Copywriting: You can write high-converting, punchy copy that bypasses the “marketing filter” and speaks human-to-human. You understand how to bridge the gap between a brand’s voice and a customer’s pain points.

• Visual Standards: While you aren’t a designer, you have a “good eye.” You can look at a layout and know immediately if the hierarchy, CTA placement, or mobile responsiveness is off.

• Agency Veteran: You are comfortable in a fast-paced environment. You know how to manage 4–6 accounts simultaneously without letting a single deadline or detail slip through the cracks.

• Impeccable Communication: You possess native-level English fluency (written and verbal). You can lead a Zoom call with a CEO and explain performance data in a way that is clear, confident, and actionable.

• The “Double-Check” DNA: You are the person who checks the link, the UTM, and the subject line three times before hitting send. You take pride in “error-free” being your baseline.

• Timezone Alignment: You are available to work full-time, sync with our team during GMT hours (9am–5pm), and have a stable, high-speed remote setup.

JOB DESCRIPTION

Remote | High-Growth eCommerce Agency | Full-Time or Part-Time Position

At Mates Incorporated, we don’t just “make emails pretty.” We build high-performance retention engines where world-class design meets data-backed strategy. We are a production-first agency working with ambitious 7 to 10-figure global brands.

We are looking for a expert level Email Designer who is a borderline obsessive Figma expert. We aren’t looking for high-volume/low-quality churn. We need Grade-A design talent – someone who thinks in systems, components, and variables to deliver stunning, conversion-focused work at speed.

🚀 The Mission

You will be the visual architect for our top-tier ecommerce clients. Your mission is to translate strategic briefs into pixel-perfect, responsive email designs that drive clicks and revenue. You won’t just be designing one-off emails; you will be building robust Figma design systems that allow you to produce 2–3 high-quality assets daily without breaking a sweat.

🧩 What You’ll Own

• The Figma Architecture: You live and breathe Auto Layout, nested components, and variables. You will build and maintain scalable design systems that ensure consistency and velocity across accounts.

• High-Performance Output: Produce 2–3 high-quality email designs daily that balance aesthetic beauty with direct-response principles. Speed is essential, but quality never suffers.

• Technical Nuance: You design with the final build in mind. You deeply understand the agonizing constraints of email rendering, designing seamlessly for mobile responsiveness and the complexities of dark-mode inversions.

• The Process: Collaborate closely with Email Marketing Managers on briefs and hand off squeaky-clean files to our builders (or build them yourself). Your layers are organized, your intentions are clear, and your attention to detail is flawless.

• Brand Stewardship: Ensure every email perfectly matches the client’s visual identity while pushing the boundaries of what’s possible in the inbox.

🎁 Why Join Mates Incorporated?

• Competitive Compensation: We are happy to pay for Grade-A talent.

• Flexibility: Opportunity for Part-Time or Full-Time engagement depending on your capacity and fit.

• Elite Client Base: Work with brands people actually recognize.

• 100% Remote: Work from anywhere with a team that values output over performative busyness.

• Culture of Excellence: No corporate red tape. Just high-performing “mates” getting things done.

⚠️ How to Apply (Read Carefully)

We receive hundreds of applications for design roles. To ensure you are the “Wizard” we are looking for, we require a specific application process.

Along with your portfolio link, you MUST submit a short Loom video (3–5 mins max).

In this video, take us behind the scenes of one of your complex Figma email files. Show us your layer structure, demonstrate how your Auto Layouts respond to content changes, and walk us through your component architecture. We want to see how you work, not just the finished image.

Send applications to: apply@matesincorporated.com

JOB REQUIREMENTS

• Figma Wizardry (Non-Negotiable): If you don’t use Auto Layout for almost everything, this isn’t for you. You must demonstrate mastery of complex nested layouts, component properties, and global variables.

• Portfolio over Pedigree: We care less about years served and more about the work. Your portfolio must demonstrate a sophisticated sense of design for known DTC/eCommerce brands.

• A “System” Mindset: You hate repetitive tasks. You build robust systems today that allow you to work faster tomorrow.

• Email Rendering Knowledge: You know why certain fonts won’t work and how Outlook breaks things. You don’t just design JPEGs; you design for the inbox.

• Impeccable Communication: Native-level English fluency. You can articulate why you made a design decision clearly to the team.

• Timezone Alignment: Available to sync with our production team during GMT hours (approx. 9am–5pm). Ideally at least 4 hours overlap required.

⭐️ The Bonus Points

• Experience building emails directly in Klaviyo’s editor or Stripo.

• The “Double Plus”: A working knowledge of HTML/CSS or MJML. You don’t need to code from scratch, but understanding the code structure behind your designs makes you a far better designer.

REQUIRED QUALIFICATIONS

We aren’t looking for “graphic designers” who happen to do email. We are looking for Conversion Focused Figma Wizards that use email as their canvas.

• Figma Native (Modern Workflow): You’ve moved past the “old-school” Photoshop slice-and-dice era. You don’t deliver static, rigid layouts. You use Auto Layout, nested components, and variables to build fluid, responsive systems.

• Asset Optimization Expert: You understand how to use Figma’s export options the way they were intended – balancing retina-quality crispness with optimized file weights to ensure lightning-fast load times.

• Systemic Thinking: You don’t design from scratch every time. You build and leverage sophisticated component libraries so you can produce 2–3 elite-level emails per day without breaking your workflow or a sweat.

• Deep Email IQ: You understand the “dark arts” of email rendering. You know how to design for Dark Mode (and when to use image-based vs. live text), mobile stacking logic, and the specific quirks of the Outlook/Gmail ecosystem.

• High-Street Aesthetic: Your portfolio isn’t just “nice”—it’s professional, clean, and conversion-focused. You have experience designing for brands at the level of Patagonia or reMarkable, where every pixel must align with a prestigious brand identity.

• Technical Literacy: You aren’t afraid of the “build.” While you don’t need to be a developer, you understand the logic of HTML/CSS/MJML. If you know your way around Klaviyo or Stripo, you’re at the top of our list.

• Impeccable Communication: You have fantastic English skills. You can explain your design decisions clearly and participate in high-level strategy discussions with our Managers.

• The “Double-Check” DNA: You catch the typos, the broken links in the brief, and the misaligned margins before the client ever sees them.